Craft-Bilt Manufacturing Co.
  • Souderton, PA, USA
  • Full Time

Customer Service Team - Customer Service Representative

Tired of working for a call center or in a customer service environment where you are undervalued? Would you like to work for a company where you truly get to know our products and customers, and get to make a difference? If so, we might be the right company for you. Craft-Bilt Manufacturing Company is a family owned company that has been in business for over 76 years.

As a full-time Customer Service Representative, you will help fulfill the final part of our mission statement, "Delighted Customers". Your duties will include responding to consumer needs, including dealer assistance and warranty claims.

We are a leader and innovator in manufacturing for the residential & commercial remodeling industries. Our products include sunrooms, screen rooms, patio covers, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks. Craft-Bilt provides customer service that exceeds expectations. Our mission statement is "Enthusiastic Employees...Flawless Performance...Delighted Customers."


  • High level of professionalism and customer care
  • Strong communication and customer service skills
  • Technical aptitude with an excellent attention to detail
  • Ability to work effectively in a fast-paced environment

As a full-time employee, your work day will generally be 8:00 AM to 5:00PM Monday through Friday. We offer a comprehensive wage and benefits package including FREE healthcare and dental insurance for you and your eligible dependents with NO PAYROLL DEDUCTIONS! Additional benefits include company-paid free life insurance, short-term and long term disability, 401(k) and company match, year-end bonuses, PTO and paid holidays!

Equal Opportunity Employer (M/F/D/V)

Craft-Bilt Manufacturing Co.
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